Zenith’s COVID-19 Response

Zenith’s COVID-19 information
It continues to be our mission to provide uninterrupted exceptional care of our policyholders, their business, and their employees.

We temporarily suspended cancellation of coverage for policyholders who were experiencing financial hardship due to COVID-19 disruption. Now that shelter-in-place orders are lifting and businesses are resuming in many states, we will be incrementally ending our billing relief efforts. However, if you are continuing to experience financial difficulty, please contact us. See Billing Arrangements for contact information.

Zenith continues to comply with all applicable state-specific mandates regarding grace periods. For state-specific disclosures, click here.

We are proactively reaching out to our customers to direct them as to how they can address any policy adjustments that are needed to reflect the actual or anticipated exposure due to a reduction of the exposure base.

We developed a new online portal for small business policyholders to directly provide the estimated COVID-19 impact to their monthly payroll so that premium billed could more quickly reflect any reductions.

In addition, for any of our Agribusiness Solutions policyholders who have private passenger classified vehicles insured with us, we are providing an automatic 15% credit based on the total premiums for such vehicles insured with us for the time period of 3/19/20 – 5/31/20.

For more information about these efforts, please contact your agent.

We are here for you. Please contact a Zenith billing representative if you would like to discuss your specific billing arrangements.

Workers’ Compensation Policyholders:        Please call 1-800-440-5020, option 4 or send an email to BillingQuestions@thezenith.com

P&C Policyholders:      Please call 1-800-440-5020, option 5 or send an email to agbilling@thezenith.com

We are here for our policyholder and agents with resources and answers to help understand and manage emerging COVID-19 employee health and safety issues. Several new COVID-19 resources are available to help deliver information to employees and prevent the spread of illness.

Our Zenith Solution Center® offers free, 24/7 online access to a full suite of industry specific risk mgt. and safety resources, training programs, compliance tools, and HR management best practices. With an easy to use search feature, you can quickly find general, agriculture, and food manufacturing and processing focused COVID-19 guidance and resources on infection control and related topics like employee work from home policies, sample furlough letters, or safe use of cleaning chemicals.

With the Ask The Expert feature, Zenith Solution Center also offers policyholders free, unlimited access to certified human resources professionals and Zenith Safety & Health experts for best practices guidance and answers to important COVID-19 related HR and infection control questions.

Zenith COVID-19 Safety & Health Resource Guides:

All Businesses

Agriculture (English / Spanish)

Food Manufacturing and Processing

Navigating Zenith Solution Center for COVID

We use our experience, knowledge, and compassion to help our customers’ employees stay safe and heal from injuries or provide exceptional claims service for our property and casualty customers. We are proud to have built a company that has caring employees at its center because we know how that translates into better customer service. We call this approach TheZenith Difference.

TheZenith Difference isn’t only an outward philosophy. We also apply this attitude and expertise internally, creating unique opportunities and experiences for our fellow Zenith team-members during the COVID-19 pandemic.

  • Offered job assistance to employees’ family members who have lost a job due to the COVID-19 outbreak
  • Ramped up standard cleaning and disinfection protocols
  • Educated employees on the virus and preventive measures they should be taking
  • Canceled all non-essential business travel
  • Canceled training programs and gatherings
  • Closed our facilities to vendors and guests
  • Implemented mandatory reporting and quarantine requirements for employees who have been diagnosed with flu or COVID-19, been exposed to the COVID-19 virus, or recently traveled by plane within the United States or internationally
  • Emphasized and insisted on adherence to social distancing guidelines
  • Activated applicable business continuity plan actions
  • Expanded work-from-home capabilities with hundreds of employees across the country now working remotely
  • Increased communications to support employees
  • Leveraged our self-service and digital functionality to provide service while minimizing in-person interactions
  • Changed our benefit plans and internal policies to lessen the impact of this situation on employees and their families
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