These materials present information concerning Zenith’s practices and procedures. Not every policy or procedure utilized by Zenith has been included. If you have additional questions, please contact our Provider Relations Department at 1-800-440-5020.
| Network Notice: Zenith is pleased to announce that it recently obtained certification of a new Zenith Health Care Network (ZHCN) that expanded the ZHCN service area. Zenith has also changed its underlying network partner. As a result, the composition of providers participating in the ZHCN will change. Zenith expects little disruption in services to injured workers as a result of this change.
Zenith pays Network contracted rates for services provided to injured workers when the services are provided by a Network provider. Network providers should assure that all treatment for injured workers is provided through the appropriate Network. This includes referrals to specialists and ancillary providers. Zenith will continue to utilize the Zenith Healthcare Network (ZHCN) contracted through Interplan until 02/16/2010. Effective 02/16/2010 Zenith will implement its new ZHCN. Notice of Network Requirements (NONR): The NONR provides information to employees concerning the ZHCN. You can access the NONR by clicking this link. |
Provider Manuals: The Zenith Health Care Network (ZHCN) has adopted the provider policy and procedure manuals (“Provider Manuals”) from its network vendor partner, Coventry, and are available for reference and download here:
- Texas Provider Manual – Coventry Workers' Comp Services Texas HCN Provider Manual
- First Health TX HCN Provider Manual
ZHCN Information: 
Frequently Asked Questions About the Zenith Health Care Network
 | Find a ZHCN Provider: Use our online search to find medical specialists and facilities in your geographic area. If you would like to make a referral for an injured worker, please contact the claims examiner for authorization.
Provider Records: The accuracy of provider data is important. If your individual or medical group tax identification number (TIN), service address, billing address, affiliations or other information has changed, please provide the corrected or new information to Zenith’s Provider Relations Department as soon as possible by dialing 1-800-440-5020. This will assist in maintaining the accuracy of our provider records. |
