Have a question? Zenith is here to help.
Customer Service Hotline: 1-800-440-5020
- Report a new injury
- Questions about an existing claim
- Billing, payment and premium audit questions
- Online account assistance
- Safety and health information
- Report suspected fraud or abuse
- Find a medical provider or pharmacy
(For claims, and medical-related correspondence, reports and bills, find contact information on our Regional Offices page.)
At Zenith, we know that excellent customer service is the cornerstone to our success. We've built our solid foundation by:
- Servicing what we sell. As a Zenith policyholder, we will provide you ongoing care from a team of experienced professionals who are committed to delivering exceptional value and complete customer satisfaction.
- Focusing on continual improvement. To support our goal of providing the best customer service in the industry, every Zenith employee, including our executives, attends customer service training and workshops.
- Holding employees accountable. Every employee receives a biannual customer service evaluation as part of their job performance review. We challenge our employees to continually look for ways to exceed your expectations.
Most companies will tell you that they have great customer service. At Zenith, we think it's your opinion that matters. Complete our policyholder satisfaction survey.
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