Claims specialists play a strategic role.

At Zenith, we work with our policyholders to provide training, support, step-by-step instructions and materials to conduct internal accident investigations.

Zenith’s examiners conduct proactive reviews of both open claims and reserves. This ensures that policyholders get timely information regarding claims and pay only what’s appropriate. Zenith’s ultimate goal is to provide appropriate medical treatment to injured workers to help maximize medical outcomes. Zenith provides:

Personal Attention: Zenith’s claims specialists maintain case loads much lower than the industry average so they can provide greater personal attention to our policyholders.

Accessibility and Communication: When an injury is reported, our claims team will make contact with the injured employee, employer and physician soon after the injury is reported. When the claim is established, it will be transferred to the closest regional office to ensure the best service available.

Experience and Expertise: Zenith employs highly trained, state-certified specialists who average more than a decade of experience in the insurance industry. Zenith’s specialists are versed in state and local regulations and understand the intricacies of interacting with medical providers and attorneys.

Claims and Accident Investigations: When a workplace accident occurs, it is crucial to preserve the facts of the claim to avoid similar injuries in the future. The sooner an accident investigation is conducted, the more accurate the information will be. We work with employers to establish accident investigation programs.